Mercury
Start with your locations
Start with ninety days of proof.
You do not need another vendor. You need one system proven on your own patient volume, on a few of your locations, before you decide on the rest. The first ninety days are that.
What the 20-minute call covers
- How calls reach you today. Your line, your hours, who answers, and what happens when they can't.
- How your front desk handles a new patient, so Mercury screens and books exactly the way your desk does.
- The languages your callers speak. Mercury answers in English, Spanish and Portuguese.
- Which locations go first, and what they run on for scheduling, records and billing. Up to three sites that span your range. If Mercury is not the right start, we say so on the call.
After you book
- 20-minute setup call. We learn how your front desk handles a new patient and what your locations run on.
- We send the exact forwarding wording for your carrier. It takes about five minutes.
- One joint test call before anything goes live. We never skip this.
- The system runs on real volume for ninety days. Week one is calibration.
- Day 91: the rest of your locations roll on at the same founding-client rates, or you stop. What the first quarter proved is yours either way.
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