Your EMR lists the work.Mercury does it.

Mercury is a team of AI agents for medical practices. They find the visit nobody billed, the authorization about to lapse and the call nobody returned, prepare the fix, and wait for your yes.

Book a scoping call See it work

Works beside your EMR·A person approves every step·English, Español, Português

Built for the payers that decide whether a visit gets paid

NY Workers' CompNJ Workers' CompNJ PIPNY No-FaultPersonal-injury liensCommercial insuranceSelf-pay

Agents that finish the job.Each one asks before it writes.

Held visits, routed. Every visit stuck on an unsigned or missing note goes to the clinician who has to fix it, with a three-day task. A biller approves twenty-five at a time.
Requests, drafted. Renewals, extra visits and reviews of a denied PAR, written in the form each payer takes. The clinical summary is quoted from the clinician's own signed note, and anything missing is marked before it can be sent.
Visits, attached. Delivered visits are linked to the one authorization whose dates cover them, so the remaining count is real and the next overage gets caught. A visit inside two approvals is left for a person.
Nothing goes out without a yes. Agents prepare; a person approves. They never call a patient, message a payer or change a chart on their own, and every approval is recorded against the person who gave it.

One worklist your desk can finish.Click through it. The patients are invented.

Finds

The visit with no signature, the approval that ran out, the call that never got returned. Ranked by the money at stake, worst first.

Prepares

The hold, the task, the request, the link. Built from what the chart already says, with anything missing marked in place.

Asks

One click approves a batch, one skips a row. Nothing is written until a person says yes.

Today

Demo · invented patients

Where to start

The billing agent has a batch ready. Open Charges and approve it, or click any tile above.

This is the Mercury interface running on a demo practice. Every patient and clinician in it is invented. Approve a batch, open a draft, attach the visits.

Eight agents, eight leaks.Every one of them was a visit that was already yours.

Fig. 01The agents and what each one hands youNo advertising involved
AgentThe leakWhat it preparesWhat your desk does
Billing holdsA treated visit sits unbilled because its note was never signed, or never written.Routes each one to the clinician who has to fix it, with a three-day task.Approves the batch. The clinician signs.
AuthorizationsCare continues after an approval ran out, or after a PAR was denied.Ranks the money at risk, attaches visits to their approval, drafts the renewal or the review.Reads the draft and sends it.
Missed contactsA call or web form nobody answered, and nobody called back.Every contact where the loop never closed, with what the person asked for.Makes the call and logs what came of it.
Reminders and backfillA cancelled afternoon slot simply evaporates.The visits to confirm before they happen, and who on the waitlist can take a freed slot.Confirms, and offers the slot the same day.
Plan completionA patient stops mid-plan. The chart stays open, so nothing triggers a call.The patients falling behind their plan of care this week.Calls them, in their language.
ReactivationPast patients who could be contacted about their own care, and never are.A steady batch worth a call, never the whole list at once.Works the batch.
Physician report-backThe referring physician never hears how their patient is doing.The progress report that is due, and who it goes to.Signs it and sends it.
ReviewsPatients finish care and are never asked.A review ask for every patient whose care actually ended, never filtered by how they felt.Sends the ask.

The visit was delivered.Nobody asked for the money.

A treated visit with no live authorization behind it is not a billing problem. It is a write-off, and it is already spent: the room was used, the clinician was paid, the patient was seen. Put your own numbers in. The calculator asks for nothing and stores nothing.

Fig. 02Write-off exposure, on your numbersArithmetic, not a measurement
How many sites you run.
Treated visits at one average site, not claims. Starts on a round stand-in; type yours over it.
What one visit actually collects, blended across your payers. Starts on a round stand-in.
A round stand-in, not a measured rate. Move it if you know your own.
$52,800

Projected annual write-off exposure

$52,800Per location, per year
$4,400Per location, per month
40 visitsExposed a month, all sites

400 visits × $110 × 10% = $4,400 a month at one location. Every figure came from what you typed; the only number that means anything is the one pulled from your own records, and that is what the scoping call is for. We do not guarantee collected revenue.

Book the scan

A person sends the email, so it is not instant. Nothing else happens unless you reply.

Estimate the desk hours your practice spends on the work the agents prepare →

Mercury at the front door.Nine seconds after the forward, it is already asking what brings them in.

An add-on to the platform. Mercury answers the calls your desk could not reach, in English, Spanish and Portuguese, matches the patient to the record and books into your scheduler. Its lines below are its actual script; the caller is illustrative. Press play and it runs at the pace of a real call.

Forwarded · no answer · 21:14Español detected
  1. Mercury
    Thanks for calling the practice. This call is recorded. I'm Mercury, the practice's virtual assistant, and I can help in English, Português, or Español. What can I help you with?
    Recording notice and AI disclosure, first sentence
  2. Caller
    Explains, in Spanish, that their lower back has hurt for three days and they want to be seen this week. Mercury continues in Spanish for the rest of the call.
  3. Mercury
    Have you been seen here before, or would this be your first visit?ES
    New or existing patient first, so the record is matched or created
  4. Caller
    First visit.
  5. Mercury
    Can you tell me what's been going on?ES
  6. Caller
    Tells it in their own words. Mercury takes the name and date of birth, confirms the number it is on, asks which insurance they carry, the best time to come in, and whether it may text this number.
    Name, DOB, number, insurance, preferred time, text consent: the alert fields
  7. Caller
    Asks whether it sounds serious, and what they should take for it.
  8. Mercury
    That's a question for the doctor, so let me get you in front of one. I have Thursday at 9:40 or Friday at 2:15. Which works better?ES
    No medical advice. Books the slot from your own scheduler.
  9. Mercury
    You're booked for Thursday at 9:40. You'll get a text with the address and what to bring. I hope you feel better soon.ES

It never gives medical advice and never interprets a symptom. It says it is a virtual assistant in its first sentence. Chest pain, breathing trouble and anything that sounds like an emergency go to 911 before anything else. Anyone who asks for a person gets one.

Text + email · 21:17New patient
Name
Marisol V.
DOB
1988-••-••
Callback
(201) ••• ••38
Language
ES
Reason
Lower back pain · 3 days
Insurance
Horizon BCBS · to verify
Patient
NEW
Booked
Thu 09-04 · 9:40
SMS consent
YES, on recording
Triage
ROUTINE · BOOKED
Recording and transcript attached. Sent three minutes after the forward, while the caller was still on the line. Example record; the field names are the ones the system actually sends.
Turn onOne code, dialed once from your main line. Forwarding fires only on busy, no-answer and after-hours.
Turn offOne code, dialed once. Same length.
What changesNothing else. Main number, greeting, voicemail and hours stay as they are.

Priced for your practice.Never per patient, per provider or per claim.

Book a scoping call
How pricing worksSet on a 20-minute scoping call

The platformLicensed per location, per month

The agents on every location you choose, with monitoring and monthly reporting. Practices with several locations start with three sites for ninety days; after ninety days on real volume the rest roll on, or you stop.

ImplementationOne-time, per location

Connected to your EMR, your payers and your workflow, and tested with you before anything goes live.

The front doorAn optional add-on

Calls answered in English, Spanish and Portuguese, matched to the record and booked into your scheduler. In the office, digital intake on an iPad, included if you do not have one.

We do not guarantee bookings or collected revenue. Nobody honest can. What we guarantee is narrower and checkable: every call, every recording and every agent action, from your own systems, reviewed with you.

What is not on this table: anything custom to your practice, an integration we have not built or a workflow of your own, is scoped as a build on its own line, with the license and the security itemized. The authorization record behind the arithmetic above, which binds every treated visit to a live authorization and its filing clock, is one of those builds: scoped on its own line, never priced against the leak.

Nothing about how you work changes.We connect what you already run.

  1. Day 0

    A 20-minute scoping call

    Which locations go first, what they run on for scheduling, records and billing, how your desk handles a new patient, and who should be alerted.

  2. Before go-live

    One joint test

    Before anything switches on, we run it together, about ten minutes. We never skip this.

  3. Days 1 to 90

    Ninety days on real volume

    Week one is calibration: we go through the real output with you and fix the awkward spots. Then it runs a full quarter, the smallest sample that shows a billing cycle end to end.

  4. Day 91

    The rest roll on, or you stop

    What the first quarter proved is reviewed with you and is yours either way. The rest of your locations roll on at the same founding-client rates.

Who this is for,and what practices ask first.

A good fit

  • Medical, dental and specialty practices of every kind
  • Practices whose payers decide by authorization: comp, no-fault, PIP, liens
  • Multi-location groups already paying for intake or follow-up staff
  • Anyone who wants proof on real volume before rolling out every location

Not a fit

  • Anyone who wants software to give medical advice
  • Per-patient or per-claim pricing. We never do it.
  • Practices that want agents acting without a person's approval
  • New-patient ads before the practice can follow up the patients it already has
Do the agents act on their own?
No. Every agent prepares the work and a person approves it: a batch of routings, a set of visit attachments, a drafted request. They never call a patient, message a payer or change a chart without that yes, and each approval is recorded against the person who gave it. A drafted request is never sent by Mercury at all; you send it.
Does Mercury replace our EMR?
No. Mercury works beside it. The agents run on the records Mercury holds for your practice: visits, notes, cases, authorizations and PARs. Which of your systems we connect, and how, is settled on the scoping call. A connection we have not built before is scoped as a build on its own line, never assumed.
What does it cost?
It is priced for your practice and set on a 20-minute scoping call, once we know your locations, payers and systems. The platform is licensed per location, implementation is one-time, and the front door, Mercury on the phone and the in-office tablet, is an optional add-on. Anything custom is quoted on its own line before we build it. We are never paid per patient, per booking or per claim.
What about HIPAA?
Mercury runs inside your accounts under a signed business-associate agreement. Recordings, transcripts and intake data live where your records live, not with a third party. Mercury captures what the patient says for the clinician's review rather than assessing it itself, and tells every caller it is a virtual assistant in its first sentence. Everything is subject to your review under your practice's policies, and we adjust whatever your compliance officer asks.
If we stop, what do we keep?
Your data, all of it. Recordings, transcripts, patient records and everything Mercury wrote into your scheduler and your billing system live in your systems under your business-associate agreement, and they stay there. Mercury itself is our software, licensed per location per month, and it stops when the licence stops; that is what the monthly line pays for. Your number, your scheduler and your records go on working exactly as they did before. There is no exit fee and no notice period, and we will not hold your data to make leaving harder.
How does Mercury answer the phone?
With the front door add-on, your carrier forwards calls to a KET number when your line is busy, unanswered, or outside your hours. Mercury answers in under ten seconds, announces the recording, introduces itself as a virtual assistant, detects the caller's language, and takes the intake using the questions your own front desk asks. It matches an existing patient to the record or creates a new one, books into your scheduler, and texts your desk the alert while the caller is still on the line. Anyone who asks for a person is transferred or scheduled for a callback.
Do I have to change my phone number?
No. Your main number, your voicemail and your workflow stay exactly as they are: patients keep calling the number on your door and on your listings, and forwarding only fires on the calls you would have missed. The line Mercury answers on belongs to us and stays with us. If you stop, forwarding is switched off with one code and your line is exactly what it was.
What happens to a call Mercury cannot handle?
Emergencies go to 911 before anything else. A question that needs a clinician's judgment gets a callback slot, not an answer; Mercury never gives medical advice and never interprets a symptom. Anyone who asks for a person is transferred or scheduled for a callback. Every one of those calls is logged and appears in your list, marked, so you can see what it did.
Will callers know they are talking to an AI?
Yes. Mercury says so in its first sentence, in the caller's language, and the recording notice comes before anything else.
Do you guarantee bookings or collected revenue?
No. Nobody honest can. What we do guarantee is printed under the price: every call, every recording and every agent action, from your own systems, reviewed with you. What you do with it is your decision.
What if we need something Mercury does not do?
That is a build. KET Digital scopes anything custom to your practice, an integration we have not built or a workflow of your own, on its own line, with the license and the security itemized. Mercury stays the base; the build sits on top.
Who is actually on the other end of this?
The engineer who built it. KET Digital is founder-led. The person on your scoping call, your test and your quarterly reviews is the same person who wrote Mercury's agents and runs the system. Nothing is handed to an account manager.

Built by the engineer who runs it.You license the system. The data is yours.

Founder-led

You talk to the person who built the system, on every call, for as long as you are a client. There is no junior tier to be handed to.

Your data is yours

Records live in your systems under your business-associate agreement. You are the covered entity, so the data is yours in law rather than by our permission.

The system is licensed

Mercury is KET Digital's software, licensed per location per month. That is what the monthly line buys.

No lock-in either way

No long-term contract, no exit fee, no notice period measured in quarters, and nothing held hostage.

Languages English · Spanish · PortugueseAd spend to start NoneRegistered 312 W 2nd St, Unit #A9286, Casper, WY 82601

Find out what your practice wrote off last month.Then decide on the rest.

Or ask a question first

A 20-minute scoping call. Nothing is built and nothing switches on until the joint test, and only if you say go. Opens our calendar.